Operations & Fulfillment
All orders are processed and coordinated through our central operations team:
Ridge Recreation
ridgerecreation@gmail.com
Phone: (888) 592-5414
Where We Ship
At this time, we deliver within the 48 contiguous United States only.
If you’re located in Alaska, Hawaii, or outside the U.S., feel free to reach out to us for a personalized shipping quote.
Shipping Rates
Delivery costs are automatically calculated during checkout based on your location and the size of your order.
Any free shipping offers apply strictly to standard deliveries within the contiguous U.S.
Order Timing & Delivery Estimates
- Orders placed before 3:00 PM EST begin processing the same business day
- Orders are built to order and typically prepared and shipped within 1–3 weeks
- Delivery usually takes 5–10 business days depending on the carrier and shipment type
Overall delivery timeframe: Most orders arrive within 2-3 weeks from the time they are placed.
Freight & Delivery Details
We partner with major carriers such as UPS, FedEx, DHL, as well as freight providers for larger items.
For oversized or heavy equipment shipped via freight:
- Deliveries are made to the nearest accessible curbside or loading dock
- Additional services like liftgate delivery or residential drop-off must be selected during checkout
Choosing the correct delivery options helps prevent scheduling issues or delays.
Tracking Issues or Delays
If your order appears delayed or tracking hasn’t updated:
- Double-check the shipping details provided at checkout
- If you still need assistance, contact our team at:
ridgerecreation@gmail.com
Damages:
Please inspect the packaging of your item(s) when they arrive, if you
notice any damage you should make note of it when signing for delivery
or do not agree to accept the delivery.
If you do accept delivery you are required to immediately take photos
using your smart phone or camera of the damaged packaging or
products inside the packaging.
If your item(s) do arrived damaged please send photos to ridgerecretion@gmail.com
then visit our Returns page and lodge your return claim online.
Installation:
Each Product comes with an instruction guide for easy setup.
For installation services, please reach out to our team directly so we can discuss your project and provide the necessary arrangements. (888)-592-5414
